Help and contact
Answers to common questions. If yours isn't here, email us and a real person will get back to you.
Email: hello@example.com
We usually reply within two business days. For an existing order, include your order number.
Using your switcher
How do I switch between controllers?
Press the switch combo on the controller that's live, as shown on the quick-start card in the box. If you added the physical switch, you can also flip the rocker on the lid. The dots on the lid mark the ports: one dot for port 1, two dots for port 2.
Which controllers does it work with?
Wired N64 controllers. If you want to use a third-party controller and aren't sure it will work, email us before you order.
Do I need the app?
Only for the remapper. The switcher works on its own straight out of the box. If you ordered a remapper, RCS (Rynnoo's Controller Software) for Windows lets you change button layouts and adjust the stick for that port over USB.
What is raphnet USB mode?
It lets the device work as a USB controller adapter on a PC. The single-port remapper always has it. On the switcher, the raphnet USB and input display add-on puts a second board in, marked 2 on the back, that you can plug into your PC while you play. Only plug a cable into USB port 1 (or the single-port remapper's USB) when it is unplugged from the console. Connecting the console and a computer through that port at the same time can damage them, and that damage isn't covered by the warranty.
Orders and payment
How do I pay?
Checkout is through PayPal. You can pay with your PayPal account, or with a debit or credit card through PayPal. We never see your card number.
How long until my order ships?
Every switcher is built to order and tested before it ships, which takes 5–7 business days. We email you a tracking number when it's on the way.
Where do you ship?
We currently ship to the United States only. $6.00 flat-rate shipping to the United States.
Can I change or cancel my order?
Yes, until it ships. Email us as soon as you can with your order number. If we've already started building it, we'll still cancel it for a full refund.
Something's wrong with my switcher. What now?
Email us with your order number and a short description or photo of the problem. Switchers are covered for 90 days. See Shipping and returns for the details.