Shipping and returns

Last updated November 2026

Processing time

Every switcher is built to order in the colors and options you pick, then tested before it ships. Orders ship within 5–7 business days of payment.

Shipping

• $6.00 flat-rate shipping to the United States.
• We currently ship to the United States only.
• Every order ships with tracking. We email you the tracking number when it ships.
• We ship to the address on your PayPal order. If it's wrong, email us right away and we'll fix it before it ships.

Lost or damaged packages

If your package arrives damaged, or tracking says it was delivered and you can't find it, email us within 14 days of the delivery date. We'll work with the carrier and send a replacement or a refund.

Returns

You can return a switcher within 30 days of delivery for a refund.

• Email us first with your order number. We'll reply with the return address.
• Send it back with everything it came with, undamaged and not modified.
• You pay for return shipping, unless the switcher arrived faulty or we sent the wrong item.
• We refund the item price to your original payment method through PayPal within 5 business days of receiving the return. The original shipping charge isn't refunded unless the return is our fault.

Cancellations

You can cancel any time before your order ships for a full refund, even if we've started building it. Email us with your order number.

Warranty

Every switcher has a 90-day warranty from delivery against defects in parts and workmanship. If something stops working because of a defect, we'll repair it, replace it or refund it.

The warranty doesn't cover damage from drops or misuse, a switcher that has been opened or modified, or damage from connecting a cable to USB port 1 while the switcher is plugged into a console.

Nothing in this policy limits the rights you have under consumer protection law.

Contact

Email hello@example.com with your order number. Your order number is the transaction ID on your PayPal receipt.